FREE DELIVERY ON ORDERS OVER £50
FREE DELIVERY ON ORDERS OVER £50
Order Status
Click the "My Account / Order Status" link at the top right hand side of our site to check your orders status.
Click the "My Account / Order Status" link at the top right hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.
Click the "My Account / Order Status" link at the top right hand side of our site to track your order.
Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.
My Account
1) Click the "My Account / Order Status" link at the top right side of our site.
2) Enter your email address.
3) Select "I am a new customer".
Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.
Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information.
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.
Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.
Please click here for more information on returning an item.
If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.
Please see our Terms & Conditions for complete details regarding our return policy.
Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "My Account / Order Status" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.
International Shipping
Please create an account by clicking the "My Account / Order Status" link at the top right hand side of our site. During signup we'll ask for your shipping address details including country. If your country is not in the dropdown menu of available countries, unfortunately we cannot ship to your country at this time.
During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you.
Please see our Terms & Conditions for complete details regarding our return policy.
Guarantees
It is our commitment to provide you with the best value, at the best price. We value your business and strive to keep our prices low, and SAVE you money!
We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.
This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.
Pricing and Billing
You only have to pay sales tax if you are located in the same state as our warehouse.
Click the "My Account / Order Status" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.
Click the "My Account / Order Status" link at the top right hand side of our site to print invoices.
Credits usually take 7-10 business days from the time we receive your item(s).
Your credit card will be charged within 24 hours prior to shipment of your item(s).
Buyer's Guide
To purchase a gift certificate for someone, click here. If you are the recipient of a gift certificate and would like to redeem your gift certificate, click here.
To find the product(s) you're looking for, you may (1) use the navigation menus on the top, left & bottom of our website. (2) type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service for assistance.
To navigate this website, simply click on a category you might be interested in. Categories are located on the top, left & bottom of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You'll notice that anytime you scroll over something that is a link, your mouse cursor will become a "hand". Whereas scrolling over anything that is NOT a link will leave your cursor as an "arrow". You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance.
After adding items to your cart, click the "View Cart" link at the top of this site to view your cart. At the bottom of the shopping cart you'll see a box where you may enter your coupon code.
Your credit card will be charged within 24 hours prior to shipment of your item(s).
Additional Support
Please click here for our company contact information.
Help & Frequently Asked Questions
Welcome to our Help & FAQ page. Here you'll find answers to some of the most common questions about ordering, delivery, returns, payments and our car care products.
If you can't find the answer you're looking for, please get in touch with our team and we'll be happy to help.
Orders & Payment
How do I place an order?
Simply browse our range of car care products, select the products and quantities you require, add them to your basket and proceed to checkout. Follow the instructions to enter your delivery and payment details and complete your order.
Do I need to create an account to place an order?
No. You can place an order as a guest without creating an account. Creating an account can make future orders quicker and allows you to keep track of your previous orders where this facility is available.
What payment methods do you accept?
We accept major debit and credit cards through our secure payment providers. We also offer convenient payment options including Apple Pay, Google Pay and PayPal, with additional payment options available at checkout where applicable.
Is my payment secure?
Yes. Payments are processed securely through our payment providers. We do not have access to your full card details.
Will I receive an order confirmation?
Yes. Once your order has been successfully placed, you will receive an order confirmation by email. Please check your junk or spam folder if you don't see it in your inbox.
Can I change or cancel my order?
If you need to change or cancel an order, please contact us as soon as possible. We process orders quickly, particularly as we offer same-day dispatch on orders placed before 1:00pm, so we cannot guarantee that changes or cancellations can be made once an order has entered our dispatch process.
Delivery
Do you offer same-day dispatch?
Yes. Orders placed before 1:00pm Monday to Friday are dispatched on the same working day.
Orders placed after 1:00pm will normally be dispatched on the next working day. Orders placed over weekends or UK bank holidays will be processed on the next working day.
How much does delivery cost?
Our standard UK delivery charge is £4.95.
Do you offer free delivery?
Yes. We offer FREE UK delivery on orders over £50.
The free-delivery option will be applied according to the delivery rules shown at checkout.
How long will my delivery take?
Standard UK delivery typically takes 2–4 working days after dispatch. Delivery times can vary depending on the delivery service, destination and circumstances outside our control.
Will I receive tracking information?
Yes. Once your order has been dispatched, we will send you an email containing your delivery confirmation and tracking information.
If you don't see your tracking email, please check your junk or spam folder.
What happens if my parcel is damaged?
Please contact us as soon as possible if your parcel arrives damaged. We may ask you to provide photographs of the packaging and the affected product so that we can investigate the issue with the delivery provider and arrange an appropriate solution.
What happens if my order doesn't arrive?
If your order hasn't arrived within the expected delivery timeframe, please contact us with your order number. We will investigate the delivery with the relevant carrier and help resolve the issue.
Do you deliver outside the UK?
Our standard delivery service is for UK orders. If international delivery is available, the destinations and applicable delivery charges will be shown at checkout.
Returns & Refunds
Can I return an item if I change my mind?
Yes. Online customers have a statutory cancellation right, and we also offer an additional 30-day returns period for unused and unopened products.
For full details, please see our Returns & Refunds Policy.
How long do I have to cancel an online order?
For most online purchases, you have a statutory right to notify us that you wish to cancel within 14 days of receiving your goods. You will normally then have a further 14 days to return the goods.
What is your 30-day returns policy?
In addition to your statutory cancellation rights, we offer a 30-day returns period for products that are unused, unopened, in their original condition and suitable for resale.
Who pays the return postage?
For unwanted items or items being returned because you have changed your mind, the customer is responsible for the return postage, where permitted by law.
We recommend using a tracked delivery service and keeping your proof of postage.
What if I receive a faulty or incorrect product?
If you receive a product that is faulty, damaged, incorrect or not as described, please contact us as soon as possible.
Your statutory consumer rights are not affected by our returns policy.
When will I receive my refund?
Once your returned goods have been received and inspected, an approved refund will normally be made to the original payment method.
For statutory cancellations, refunds will be handled in accordance with applicable consumer law.
Car Care Products
Which car care products are suitable for my vehicle?
Different products are designed for different surfaces and applications. Always check the individual product description and instructions before use.
If you're unsure which product is right for your vehicle, please contact us and we'll be happy to help.
Are your products suitable for professional detailers?
Yes. Our range is selected to provide solutions for both professional detailers and car care enthusiasts. Individual product descriptions will provide more information about the intended use of each product.
How should I use a car care product?
Always read the product instructions before use and follow the manufacturer's recommended application method, dilution ratio and curing or drying times where applicable.
If you are using a product for the first time, we recommend testing it on a small, inconspicuous area before applying it to the entire surface.
Can I use wax and ceramic protection products together?
Some waxes, sealants and ceramic products can be used as part of a wider detailing routine, but compatibility varies between products.
Always follow the specific manufacturer's instructions and recommended application process. If you're unsure, please contact us before applying products together.
How often should I apply tyre dressing?
The frequency depends on the product, the finish you want and how the vehicle is used. Regular washing, weather conditions and road use can all affect how long tyre dressing remains effective.
For the best results, clean and dry the tyre thoroughly before applying dressing and follow the product's application instructions.
How do I get the best results from a microfibre cloth?
Always use a clean microfibre cloth that is appropriate for the job. Avoid using a cloth that has picked up grit or contamination on delicate paintwork.
We recommend keeping cloths used for paintwork separate from those used for wheels, tyres and heavily soiled areas.
How should I wash my microfibre cloths?
Wash microfibre cloths separately or with other microfibre products where possible. Avoid fabric softener and bleach, as these can affect the fibres and reduce their performance.
Follow the care instructions supplied with the individual product and allow the cloth to dry naturally unless the manufacturer states otherwise.
Product Information
Where can I find the size or specification of a product?
Product specifications such as size, volume, GSM, colour and intended use are provided on the individual product page wherever applicable.
What if I need more information about a product?
If you can't find the information you need on the product page, please contact us before placing your order. We're happy to help with product questions wherever we can.
A product is out of stock. When will it be available again?
We aim to keep our popular products in stock. If a product is unavailable, please check back regularly or contact us for further information about expected availability.
Contact Us
I can't find the answer to my question. What should I do?
We're happy to help.
If your question isn't answered here, please contact us with as much information as possible, including your order number if your enquiry relates to an existing order.
For product enquiries, please include the product name and details of what you'd like to know.
We'll do our best to respond as quickly as possible.
Thank you for choosing us for your car care needs.